For cancellations with notice given at least 120 days before the date of collection: full refund of rental price and any other costs minus any discounts given
For cancellations with notice given within 119 to 30 days before the date of collection: charged 50% of the rental price and any other costs before any discounts given. The remainder of the monies paid will be refunded.
For cancellations made less than 30 days before the date of collection: no refund
Collections are available on the day you have made a booking between 9am - 9pm. Please indicate your preferred collection timing upon checkout. In the event that you would like to change your collection timing, please drop us an email at firstname.lastname@example.org at least 12 hours in advance.