FAQs

Order & Fulfilment Process

Ordering

How many days in advance can I make my booking?

Is upfront payment required?

I changed my mind. Can I get a refund?

I changed my mind. Can I exchange for another bundle?

I would like to order more than 1 bundle. Must I pay multiple delivery and assembling costs?

Collecting

How do I set my collection timing?

What are the collection timings?

Can I change my collection timing?

Can I change my collection date?

Where is the collection point?

Is a deposit required upon collection?

Why are some of the items different from what is shown on the website?

What happens if I miss the delivery timing?

Assembling

How do I assemble?

How long does it take to assemble?

Returning

When do I need to return?

Are extensions available?

What is the penalty for late return?

What is the penalty for damaged / missing items?